PRIVACY POLICY

Rapid Road Restore of Charleston LLC
Effective Date: 02/27/2026

Rapid Road Restore of Charleston LLC (“Company,” “we,” “our,” or “us”) operates the website RapidRoadRestore.com (the “Website”). This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our Website or communicate with us.

By using this Website or submitting your information, you agree to this Privacy Policy.

1. Information We Collect

Information You Voluntarily Provide

When you submit a form through our Website, contact us by phone or email, or opt in to receive SMS communications, we may collect:

• Name
• Email address
• Phone number
• Message content
• Any other information you voluntarily provide

You provide this information voluntarily when requesting estimates, scheduling services, or communicating with us.

Automatically Collected Information

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit

This information helps us improve Website functionality, security, and performance.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and provide estimates
• Schedule and deliver services
• Communicate regarding appointments or project updates
• Send SMS messages if you have provided consent
• Improve our Website and business operations
• Maintain records and comply with legal obligations
• Prevent fraud or misuse of our services

We do not sell, rent, or trade your personal information.

3. SMS Communications & TCPA Compliance

If you provide your phone number and opt in to receive text messages from Rapid Road Restore of Charleston LLC, you expressly consent to receive SMS communications related to:

• Estimates
• Scheduling
• Service updates
• Customer service matters

Message frequency varies. Message and data rates may apply depending on your mobile carrier.

Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.

4. Disclosure of Information

We may disclose your information only in the following circumstances:

Service Providers

We may share information with trusted third-party vendors who assist in operating our Website or delivering services, including website hosting providers and SMS messaging platforms.

SMS-Specific Protection

We will not share your SMS opt-in consent or text messaging originator data with third parties for marketing purposes. This information will not be sold or shared.

Legal Requirements

We may disclose information if required by law, regulation, court order, or governmental request, or to protect our legal rights.

Business Affiliates

We may disclose Personal Data to affiliated entities; however, their use remains subject to this Privacy Policy.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

While we take commercially reasonable steps to secure data, no internet transmission or storage system can be guaranteed 100% secure.

6. Data Retention

We retain personal information only as long as necessary to:

• Respond to inquiries
• Provide services
• Maintain business and tax records
• Comply with legal obligations

7. Cookies & Tracking Technologies

Our Website may use cookies or similar technologies to enhance user experience and analyze website traffic.

You may adjust your browser settings to refuse cookies, though some Website functionality may be affected.

8. South Carolina Compliance

Rapid Road Restore of Charleston LLC operates in South Carolina and complies with applicable state and federal privacy and data protection laws.

If a data breach involving personal information occurs, we will provide notification as required under applicable South Carolina law.

9. Children’s Privacy

Our Website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

10. Your Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

• The right to request access to your personal data
• The right to request correction of inaccurate information
• The right to request deletion of personal information

To exercise these rights, contact us using the information below.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Information

Rapid Road Restore of Charleston LLC
6415 The Home Pl, Awendaw, SC 29429
[email protected]
(843) 628-1956